FAQ

Family, quality, service. These are the values that have been woven into the fabric of our company culture since 1975. We continue to run as a family operated business, always bringing quality and excellence to every interaction. 

If you would like to learn more about us, check out our about us page here.

We have two locations: 

Grimsby: 37 Main St W Grimsby, ON, L3M1R3

Dunnville: 157 Queen St, Dunnville, ON, N1A 1H7 

Both locations are open Monday to Saturday 10am to 5pm.

View our locations here.

At this time we do not offer virtual consultations. If you are interested in a piece, please text us and we will send you further information, photos, and videos of the piece.

We specialize in different brands of jewellery and watches. We are an authorized dealer of Simon G, Elle, Pandora and many other jewellery brands. 

We are an authorized dealer of Tissot, Rado and Citizen watches. 

We truly specialize in our estate jewellery and pre-owned watches. 

Please visit our selection of jewellery and watches here.

We do offer custom jewellery design with our in-house custom coordinator and designer. 

If you are interested in the custom design process click here.

We offer a wide variety of jewellery and watch repairs. Please click this link to see an overview of our repair services.

We offer both in store and online shopping. 

In store shopping: Cash, debit, Visa, Mastercard and American Express 

Online shopping: Visa, Mastercard and American Express 

If you are ever unsure of how to care for your pieces, please contact our service and repairs department at (905)-945-4411 and one of our service specialists will be happy to assist you.

You can place an item on layaway and make monthly payments on the item until the item has been paid off. The item does remain in our store until payment has been made in full. Please visit this link for a full explanation of our layaway program.

Jewellery items require a 25% non-refundable deposit. 

Pre-owned watches require a 30% non-refundable deposit.

Jewellery items can be kept on layaway for six (6) months.

Pre-owned watches can be kept on layaway for a maximum of sixty (60) days. 

Layaways cancelled after thirty (30) days will be subject to a restocking fee. 

We ship out orders within 2 business days of the order being placed. We ship using FedEx. Once the item has been shipped you will receive a tracking number via email. When FedEx picks up the package we do not have control over the delivery times. Please track your package for delivery times.  

Ground shipping is $25 for purchases under $250 and free Ground shipping on orders over $250

Express shipping is $35 for purchases under $1000 and free express shipping on orders over $1000.

Please visit this link for our return policy.

All special order items and custom pieces are not eligible for return. Items that have been altered at your request (i.e. re-sized, diamond upgrades, etc.) are not eligible for return. Any items marked final sale or consignment pieces are not eligible for return.

Jewellery items must be purchased within three (3) years to qualify for our trade-up program. To view our trade up program, please visit this link.

Harmony Jewellers warrants all of our jewellery to be free of defects in workmanship, and meet proper quality standards for one (1) year from the date of purchase. Physical damage from wear is not warrantied.

Harmony Jewellers guarantees our pre-owned watches to be free from defects in workmanship, and to meet proper working standards for a period of One (1) Year from the date of purchase unless otherwise indicated in the original listing or invoice. This guarantee is void if the watch has been improperly used, abused or altered. This warranty does not cover damage caused by wearer use or water damage.

You can text us using the text us feature on our website. 

You can call us: 

Grimsby 905-945-4411
Dunnville 905-774-4040

Or you can email us.

An appointment is not required for any service, except custom consultations. Please reach out to us to book an appointment with our custom coordinator. 

You can follow us on social media to keep up to date with any events or promotions in the future. 

You can also subscribe to our mailing list to receive emails regarding upcoming events and promotions.